Refund, Reprint, Cancellation, and Shipping Policy

Effective Date:  7/16/2026

South Sound Sticker Co. is a brand of Frog Mustard Stickers LLC (“Frog Mustard Stickers,” “we,” “us,” or “our”).

We provide custom printing, design, finishing, and related production services. Because our products are manufactured according to customer-selected specifications and generally cannot be restocked or resold, custom and made-to-order purchases are subject to the terms below.

Except for verified production defects, material errors caused by us, or remedies required by applicable law, all custom printing sales are final.

1. Scope

This Refund, Reprint, Cancellation, and Shipping Policy applies to orders placed through:

• our website;

• email, phone, or other electronic communications;

• written quotes or invoices;

• in-person consultations;

• local business orders; and

• any other ordering channel operated by us.

Additional terms appearing on a quote, estimate, invoice, proof, product description, or written agreement are incorporated into this Policy. If an order-specific written agreement expressly conflicts with this Policy, the order-specific agreement will control for that order.

2. Custom and Made-to-Order Products

Most products we produce are custom, personalized, or manufactured specifically for the customer. These products may include, without limitation:

• stickers and labels;

• signs and banners;

• decals and graphics;

• promotional materials;

• business cards and paper products;

• custom packaging;

• posters and displays;

• apparel or other decorated products;

• short-run or specialty printing; and

• other products made using customer-supplied or customer-approved specifications.

Because these products are made specifically for each customer, they cannot ordinarily be returned, exchanged, or resold.

Custom and made-to-order products are therefore final sale once production has begun, except when a product contains a verified manufacturing defect or a material error caused by us.

3. Quotes, Estimates, and Order Acceptance

Quotes and estimates are based on the specifications, quantities, materials, artwork, finishing requirements, delivery method, and information available when the quote is prepared.

A quote or estimate is not an acceptance of an order unless we confirm the order in writing or otherwise begin processing it.

We may correct pricing, specification, or calculation errors before accepting an order. If an error is discovered after payment but before production begins, we may offer the customer the option to approve revised terms or receive a refund for the unproduced portion of the order.

Changes requested after a quote has been approved may result in additional charges, revised production timelines, or both.

4. Proof Approval

When we provide a digital or physical proof, production will be based on the proof approved by the customer.

Before approving a proof, the customer is responsible for reviewing all details, including:

• spelling and grammar;

• names, addresses, phone numbers, and contact information;

• dates, prices, and other numerical information;

• artwork placement and orientation;

• dimensions and proportions;

• quantities;

• colors;

• fonts;

• margins, borders, bleeds, and cut lines;

• image quality and resolution;

• finishing selections;

• material selections; and

• any other visible or stated production specifications.

Approval may be provided through email, an online approval system, a signed document, payment following delivery of the proof, or another method we accept.

Once a proof has been approved, the customer accepts responsibility for errors appearing in the approved proof. Errors that were visible in an approved proof do not qualify for a refund, credit, or free reprint.

We are responsible for producing the order materially in accordance with the final approved proof and agreed specifications.

5. Orders Produced Without a Proof

A customer may request or authorize production without reviewing a proof.

When production without a proof is authorized, the customer accepts the risks associated with proceeding without proof approval, including layout, sizing, placement, cropping, and formatting issues resulting from the submitted files or instructions.

We remain responsible for verified production errors caused by us, but we are not responsible for errors contained in customer-supplied artwork, files, text, or instructions.

6. Color and Production Variations

Colors displayed on phones, computers, tablets, and other screens may differ from printed colors. Printing results may also vary based on:

• the printing process;

• ink or toner;

• material or substrate;

• coatings and laminates;

• lighting conditions;

• equipment calibration;

• artwork color settings; and

• normal differences between production runs.

Unless we expressly agree in writing to match a specific color standard or approved physical sample, minor or commercially reasonable color differences are not considered defects.

Other minor variations that do not materially affect the appearance or intended use of the product may occur during printing, cutting, finishing, or assembly. These may include slight differences in:

• cut position;

• print alignment;

• dimensions;

• material texture;

• coating or finish;

• color density; or

• placement.

Minor variations within normal commercial printing tolerances do not qualify for a refund or reprint.

7. Customer-Supplied Artwork and Information

Customers are responsible for ensuring that submitted artwork and files are complete, accurate, properly formatted, and suitable for the requested product.

We are not responsible for problems caused by customer-supplied materials, including:

• low-resolution or pixelated images;

• missing or substituted fonts;

• incorrect dimensions;

• improper bleed or margins;

• transparent or hidden elements;

• corrupted files;

• incorrect color settings;

• spelling or factual errors;

• improperly licensed images or fonts; or

• artwork that does not reproduce well using the selected printing method.

Any file review or assistance we provide does not transfer responsibility for the contents of customer-supplied files to us unless we expressly agree in writing to perform professional design, editing, or proofreading services.

Customers are responsible for maintaining their own backup copies of all submitted files.

8. Customer Authorization and Intellectual Property

By submitting artwork, photographs, logos, trademarks, text, or other materials, the customer represents that the customer owns the materials or has all permissions necessary for us to reproduce them.

We may refuse or cancel an order that we reasonably believe:

• infringes intellectual property or other rights;

• contains unlawful content;

• violates our policies;

• creates a safety or fraud concern; or

• cannot reasonably be produced using our equipment or processes.

If we cancel an order for one of these reasons before production, we may refund the unproduced portion of the order. Design time, setup work, materials already purchased, payment processing costs, and other non-recoverable expenses may be deducted where permitted by law and disclosed to the customer.

9. Cancellations and Order Changes

Cancellation requests must be submitted in writing as soon as possible.

An order may be eligible for cancellation only if production has not begun and we have not incurred non-recoverable costs.

For purposes of this Policy, production may begin when we perform any of the following:

• prepare or revise custom artwork;

• create production files;

• order customer-specific materials;

• reserve outside production services;

• prepare screens, plates, dies, molds, or tooling;

• configure equipment for the order;

• print, cut, laminate, finish, assemble, or package products; or

• otherwise begin work specifically for the customer’s order.

If cancellation is approved before production begins, the refund may be reduced by:

• design or artwork charges;

• setup charges;

• proofing charges;

• payment processing fees where permitted;

• special-order material costs;

• outside vendor charges; and

• other work already completed or costs already incurred.

Once production has begun, the order cannot ordinarily be canceled, refunded, or changed.

Any deposit identified in a quote, invoice, or agreement as non-refundable will remain non-refundable to the extent permitted by applicable law after we have reserved production capacity, performed work, purchased materials, or incurred costs for the order.

10. Rush Orders

Rush charges compensate us for prioritizing an order, adjusting our production schedule, or obtaining expedited materials or services.

Rush charges are non-refundable once rush work or scheduling accommodations have begun, even if the customer later cancels the order.

A rush production estimate does not guarantee a carrier’s delivery time unless we expressly provide a written delivery guarantee.

11. Eligibility for a Reprint, Credit, or Refund Review

We will review a claim when:

• the product contains a material manufacturing defect;

• the completed product materially differs from the final approved proof;

• we produced the wrong product, size, material, finish, or quantity;

• the order was materially damaged before delivery or during shipment; or

• another remedy is required by applicable law.

A customer’s dissatisfaction alone does not establish that a product is defective.

The following generally do not qualify for a free reprint, credit, or refund:

• errors appearing in an approved proof;

• errors in customer-supplied artwork or instructions;

• customer selection of the wrong product, size, material, finish, or quantity;

• differences caused by screen display settings;

• minor color or production variations;

• low-resolution or unsuitable artwork;

• changes in the customer’s preferences;

• buyer’s remorse;

• incorrect installation or application;

• damage caused after delivery;

• normal wear and tear;

• use of a product for an unsuitable purpose; or

• failure to follow provided care, storage, installation, or application instructions.

12. Reporting a Production Problem

Claims involving damage, defects, shortages, or incorrect production must be reported to hello@southsoundstickerco.com within 7 calendar days after delivery or pickup.

The claim should include:

• the customer’s name;

• the order or invoice number;

• a detailed description of the issue;

• clear photographs showing the issue;

• photographs of the packaging when shipping damage is alleged;

• the quantity of affected products; and

• any other information reasonably requested during our review.

The customer must retain the complete order, including affected and unaffected products, packaging, and shipping materials, until the claim has been resolved.

We may require the customer to return samples or the affected products before approving a remedy. We will provide return instructions when a return is required.

Claims may be denied when they are:

• submitted after the reporting deadline;

• unsupported by photographs or requested documentation;

• based on an issue visible in an approved proof;

• based on normal production variation;

• related to customer-supplied artwork; or

• submitted after the products have been installed, distributed, altered, resold, or used in a manner that prevents reasonable inspection.

These restrictions do not limit remedies that cannot legally be waived.

13. Available Remedies

When we verify a material defect or error caused by us, our primary remedy will ordinarily be to reprint or reproduce the affected quantity.

Depending on the circumstances, we may provide:

• a reprint of the affected products;

• correction or completion of the order;

• store credit;

• a partial refund corresponding to the affected products; or

• a full refund for the affected products when a reprint is not reasonably practical.

We will select a commercially reasonable remedy after reviewing the nature of the issue, the affected quantity, the intended use, and the available production options.

A full-order refund or reprint will not ordinarily be provided when only part of an order is affected and the unaffected portion remains usable.

Unless required by law or expressly agreed in writing, remedies do not include reimbursement for:

• installation or removal costs;

• customer labor;

• lost profits or lost business;

• missed events or promotions;

• third-party services;

• replacement purchases from another vendor;

• expedited shipping purchased from another vendor; or

• indirect or consequential losses.

Customers should inspect products before installation, application, distribution, resale, or use.

14. Unauthorized Returns

Do not return or deliver products to us without written authorization.

Unauthorized returns may be refused and will not automatically qualify for a refund, credit, or reprint.

If we authorize a return, the customer must follow the provided packaging, shipping, and deadline instructions. We will provide a prepaid return label when we determine that a return is necessary because of a verified error caused by us.

15. Tracked Shipping

Orders requiring shipment will ordinarily be sent using a tracked parcel or freight shipping service. We do not ordinarily use untracked stamped-envelope shipping for orders placed through South Sound Sticker Co.

Tracking information will be provided when available.

Shipping and delivery dates are estimates unless we expressly provide a written guarantee. Production time and carrier transit time are separate. An estimated delivery date may change because of:

• proofing or customer approval delays;

• customer-requested changes;

• material availability;

• equipment problems;

• carrier delays;

• severe weather;

• holidays;

• labor disruptions;

• natural disasters;

• customs processing; or

• other circumstances outside our reasonable control.

When applicable law requires notice, consent to a delay, cancellation, or a refund because an order cannot ship within the promised time, we will provide the required remedy.

16. Packages Lost or Damaged in Transit

If tracking does not show delivery and the package appears to be lost or materially delayed, contact us at hello@southsoundstickerco.com.

We may ask the customer to allow the carrier’s standard investigation or waiting period to expire before the order is classified as lost.

We will generally submit any necessary carrier claim because we purchased the shipping label. The customer agrees to provide information reasonably needed for the carrier investigation.

If the carrier confirms that a package was lost or damaged before delivery, we will determine whether to:

• reproduce and reship the affected products;

• issue a credit;

• issue a refund; or

• provide another remedy required by law.

Production and delivery timelines for replacement products will depend on material availability and our current production schedule.

17. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

• verify the shipping address on the order;

• check all entrances, mail areas, and parcel locations;

• ask household members, employees, neighbors, building staff, or reception personnel;

• contact the local carrier office; and

• notify us of any suspected misdelivery.

We will reasonably assist with available tracking information or a carrier inquiry.

Except where required by law, we are not responsible for theft, loss, or damage occurring after confirmed delivery to the address supplied by the customer.

18. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, returns, or misdelivery caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If an address correction is possible before shipment, additional carrier or administrative charges may apply.

If a package is returned to us because of an address problem, refusal, or failure to claim the package:

• the custom products remain non-refundable;

• the customer may be required to pay new shipping charges before reshipment; and

• additional handling, storage, or carrier charges may apply.

19. Local Pickup Orders

Customers will be notified when a local pickup order is ready.

Pickup customers should inspect the outside of the packaging and confirm the package count at pickup. Any visible packaging damage or missing packages should be reported before leaving when reasonably possible.

Production defects or concealed issues must be reported within the same 7-calendar-day period described in this Policy.

The customer is responsible for securing and transporting the products after pickup. We are not responsible for damage caused by improper loading, transportation, storage, handling, installation, or exposure after the order has been picked up.

Orders must be picked up within [30/60] days after the ready-for-pickup notice unless other arrangements are made in writing.

After reasonable notice, orders left beyond that period may be subject to storage charges or may be treated as abandoned to the extent permitted by law. Custom orders that are not picked up remain non-refundable.

20. Customer-Supplied Products or Materials

If we agree to print on, modify, cut, finish, or otherwise work with products or materials supplied by the customer, the customer acknowledges that production processes involve a risk of damage, spoilage, or unusable test pieces.

The acceptable spoilage allowance, replacement responsibility, and value of customer-supplied property should be stated in the applicable quote or written agreement.

Unless otherwise agreed in writing, customers should provide additional units reasonably sufficient for setup, testing, and normal production spoilage.

Any limitation concerning customer-owned property is subject to applicable law and any separate written agreement.

21. Payment Disputes and Chargebacks

Customers should contact us at hello@southsoundstickerco.com before initiating a chargeback or payment dispute so that we have an opportunity to review the issue.

If a chargeback or payment dispute is filed, we may provide the payment processor or financial institution with relevant records, including:

• quotes and invoices;

• approved proofs;

• production records;

• customer communications;

• photographs;

• pickup confirmations;

• shipping information; and

• delivery tracking.

An active payment dispute does not require us to produce additional products, release unpaid orders, or accept new orders while the dispute is under review, except as required by law.

22. Approved Refunds

Approved refunds will ordinarily be issued to the original payment method.

The time required for a refund to appear depends on the payment processor and the customer’s financial institution.

Original shipping, rush, setup, design, material, and processing charges are non-refundable when those services were performed or costs were incurred, except where otherwise required by law.

23. No Waiver of Legal Rights

Nothing in this Policy excludes, limits, or waives any consumer right or remedy that cannot legally be excluded, limited, or waived.

24. Policy Changes

We may update this Policy from time to time. Any updated version will be posted with a revised Effective Date.

The policy in effect when an order is accepted will generally apply to that order unless a change is required by law or agreed to in writing.

25. Contact Information

Questions, cancellation requests, and order claims should be sent to:

South Sound Sticker Co.
A brand of Frog Mustard Stickers LLC
PO Box 261
Puyallup, WA 98371
United States

Email: hello@southsoundstickerco.com
Website: southsoundstickerco.com