Shipping and Local Pickup Policy

Effective Date: July 16, 2026
Last Updated: July 16, 2026

South Sound Sticker Co. is a brand operated by Frog Mustard Stickers LLC. In this Shipping and Local Pickup Policy (“Policy”), “South Sound Sticker Co,” “South Sound Sticker Company,” “we,” “us,” and “our” refer to Frog Mustard Stickers LLC.

This Policy explains our production timelines, shipping methods, tracking practices, local pickup procedures, and responsibilities relating to orders placed through southsoundstickerco.com or otherwise accepted by us.

This Policy forms part of our Terms of Service and should be read together with our Refund, Reprint, Cancellation, and Shipping Policy and any applicable quote, invoice, order confirmation, proof, or written agreement.

1. Custom Production and Shipping Time

Most of our products are custom-made. The time required to manufacture an order is separate from the time required for the carrier to transport and deliver it.

An order is not ready to ship merely because payment has been submitted. Production generally begins only after we receive all required items, which may include:

• full payment or an applicable deposit;

• complete and usable artwork;

• final product specifications;

• proof approval;

• customer-supplied materials;

• delivery information; and

• any other requested authorization or information.

Any production estimate provided before these requirements are satisfied is preliminary.

Delays caused by missing information, requested changes, revised artwork, proof corrections, late approval, failed payment, or customer-supplied materials are not included in the original production estimate.

2. Business Days

Unless otherwise stated, references to “business days” exclude:

• Saturdays and Sundays;

• federal holidays;

• announced business closures; and

• days on which our operations are materially interrupted.

Orders, approvals, or payments received outside ordinary business hours may be treated as received on the following business day.

3. Production Estimates

Production timelines shown on our website or provided in a quote, invoice, or communication are estimates unless we expressly identify a completion date as guaranteed in writing.

Production times may vary based on:

• order size and complexity;

• artwork condition;

• proof revisions;

• materials and finishing requirements;

• equipment availability;

• special-order supplies;

• outside production services;

• current production volume; and

• customer response times.

An estimated completion date is not the same as an estimated delivery date.

4. Time-Sensitive Orders

Customers must disclose any event date, installation date, campaign date, mailing deadline, opening date, or other critical deadline before approving the order.

Mentioning a deadline does not create a guaranteed production or delivery date unless we expressly accept the deadline in writing.

Customers should allow enough time for:

• artwork preparation;

• proofing and revisions;

• production;

• quality review;

• packaging;

• carrier transit;

• installation; and

• unexpected delays.

We are not responsible for a missed event, promotion, opening, mailing date, installation appointment, or other customer deadline unless we expressly guaranteed the applicable date in writing.

5. Rush Production

Rush production may be available at our discretion and may require an additional fee.

A rush-production fee covers production prioritization and scheduling accommodations. It does not automatically include expedited shipping and does not guarantee carrier performance.

Rush-production charges become non-refundable once we begin adjusting our schedule, purchasing materials, preparing files, or performing work for the rush order.

Any guaranteed rush deadline and the remedy for failing to meet it must be expressly stated in writing.

6. Available Shipping Methods

Shipped orders will ordinarily be sent through a trackable parcel, courier, delivery, or freight service.

Depending on the order, available methods may include:

• USPS parcel services;

• UPS;

• FedEx;

• local or regional courier service;

• less-than-truckload freight;

• full truckload freight;

• another trackable commercial carrier; or

• customer-arranged transportation approved by us.

We do not ordinarily ship South Sound Sticker Co orders using stamped envelopes or untracked letter mail.

Available shipping methods depend on the order’s:

• dimensions;

• weight;

• value;

• destination;

• packaging requirements;

• delivery deadline; and

• carrier restrictions.

We may select or change the carrier when reasonably necessary to accommodate the package, destination, service availability, safety, or delivery requirements, provided that the substituted service is reasonably comparable to the service purchased.

7. Shipping Charges

Shipping charges may be calculated:

• at checkout;

• in a written quote;

• after final packaging;

• through a separate invoice; or

• through an agreed customer carrier account.

Quoted shipping charges may change if the customer changes the order’s quantity, dimensions, materials, destination, delivery requirements, or production specifications.

Orders involving oversized packages, multiple cartons, pallets, residential freight delivery, liftgate service, inside delivery, appointment delivery, limited-access locations, or similar services may incur additional charges.

The customer is responsible for carrier charges caused by inaccurate or incomplete information, including:

• address-correction fees;

• residential-delivery fees;

• redelivery charges;

• storage fees;

• reconsignment fees;

• liftgate charges;

• limited-access fees;

• returned-shipment fees; and

• other carrier assessments attributable to the delivery information or instructions provided by the customer.

8. Free or Discounted Shipping

Any free-shipping or discounted-shipping offer is subject to the terms displayed with that offer.

Such offers may be limited by:

• destination;

• order value;

• product type;

• package dimensions;

• weight;

• shipping method;

• customer category; or

• promotional period.

Unless otherwise stated, free shipping permits us to select a reasonable standard shipping method.

Freight services, expedited shipping, address corrections, special handling, and additional delivery services are not included in a free-shipping offer unless expressly stated.

9. Tracking Information

We will ordinarily provide tracking information for shipped orders when tracking is available.

A shipping notification or tracking number may be generated when a shipping label is created. Label creation does not necessarily mean that the carrier has taken possession of the shipment.

Tracking may not update until the package is accepted, processed, or scanned by the carrier. Temporary scan gaps, delayed updates, or a “label created” status do not necessarily mean the package has not been shipped or is lost.

Tracking information is supplied by the carrier. We do not control the timing, completeness, or accuracy of carrier scans.

10. Estimated Transit and Delivery Times

Carrier transit estimates begin after the carrier accepts the shipment. They do not include our production time.

Delivery dates supplied at checkout, by a carrier, or in tracking information are estimates unless the selected service expressly includes a carrier-backed delivery guarantee.

Carrier estimates may be affected by:

• severe weather;

• holidays;

• high shipping volume;

• transportation interruptions;

• labor disruptions;

• mechanical problems;

• incorrect addresses;

• customs processing;

• local delivery conditions;

• natural disasters;

• government action; and

• other events outside our reasonable control.

We do not guarantee a carrier’s delivery estimate merely because it appears at checkout or on a tracking page.

11. Shipping Delays Before Carrier Acceptance

We will use reasonable efforts to ship an order within an expressly promised shipping timeframe.

If we cannot ship within the promised timeframe, or within another timeframe required by applicable law, we will provide any legally required:

• delay notice;

• revised shipping estimate;

• request for consent to the delay;

• cancellation option; or

• refund for the unshipped merchandise.

A customer-approved artwork or order change may create a new production and shipping estimate.

Nothing in this Policy limits any cancellation or refund right that cannot legally be waived.

12. Expedited and Guaranteed Carrier Services

Expedited shipping affects carrier transit only. It does not automatically shorten our production time.

A customer seeking expedited delivery must confirm both:

• the applicable production timeline; and

• the selected carrier service.

Some carrier services may include a limited delivery guarantee subject to the carrier’s conditions, exclusions, claim procedures, and seasonal restrictions.

If we purchased the shipping label and a guaranteed carrier service fails, we may submit an eligible postage-refund request to the carrier. Any shipping refund we receive may be passed to the customer after accounting for any non-refundable services or charges, as appropriate and permitted by law.

Carrier postage refunds do not ordinarily include reimbursement for the merchandise, lost profits, missed events, customer labor, or other consequential losses.

13. Shipping Insurance

Insurance or declared-value protection may be included with certain shipping methods or purchased for an additional charge.

Carrier insurance is subject to the carrier’s:

• eligibility requirements;

• coverage limits;

• exclusions;

• documentation requirements;

• filing deadlines; and

• claim determinations.

A declared value is not necessarily equivalent to insurance and does not create a guarantee that the carrier will pay the full stated amount.

We may require additional insurance, signature confirmation, freight protection, or another security measure for higher-value orders.

Customers must retain all products, cartons, labels, packing materials, and photographs while a damage or loss claim is pending.

14. Signature Requirements

We may require a signature for delivery based on the order’s:

• value;

• size;

• contents;

• destination;

• payment history; or

• risk of loss.

If a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the shipment.

Carrier charges resulting from missed delivery attempts, redelivery, address changes, or holding the shipment may be charged to the customer when permitted by law.

A customer may request signature service before shipment. Additional charges may apply.

15. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including any applicable:

• business name;

• recipient name;

• suite or unit number;

• building number;

• department;

• floor;

• access instructions;

• telephone number; and

• delivery restrictions.

We are not responsible for a delay, return, or misdelivery caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

Customers should verify shipping information on the quote, invoice, proof, and order confirmation before approval.

16. Address Changes

Address-change requests must be submitted to hello@southsoundstickerco.com as soon as possible.

An address change is not effective until we confirm it in writing.

We cannot guarantee that an address can be changed after:

• a label has been created;

• the shipment has been transferred to a carrier;

• freight has been scheduled; or

• delivery is in progress.

Carrier address-correction, intercept, reconsignment, redelivery, or return charges may be charged to the customer.

Changing the destination may also affect taxes, shipping costs, delivery dates, and carrier availability.

17. Commercial Addresses and Job Sites

Customers requesting delivery to a business, school, government office, construction site, event venue, shared workspace, warehouse, or other commercial location are responsible for confirming that the location:

• accepts deliveries;

• is open during delivery hours;

• can accommodate the shipment;

• has any required unloading equipment;

• has authorized personnel available; and

• does not require undisclosed appointments, security clearance, or special access.

A delivery scan, signed delivery record, or freight receipt from an employee, receptionist, mailroom, loading dock, building representative, or other person reasonably present at the address may constitute delivery to the supplied address.

18. Post Office Boxes

Some carriers and services cannot deliver to a post office box.

If a post office box is provided for an order that requires a physical street address, we may contact the customer for an alternative address. The production or shipping schedule may be paused until a valid address is received.

19. Partial Shipments

We may divide an order into multiple shipments when reasonably necessary because of:

• package size;

• product availability;

• different production locations;

• production scheduling;

• freight requirements; or

• carrier limitations.

Tracking information may be issued separately for each package.

Receiving only part of a multi-package shipment does not necessarily mean that items are missing. Customers should review all tracking numbers and package counts before reporting a shortage.

Additional shipping charges will not be imposed solely because we elect to divide an unchanged order into multiple shipments, unless the possibility of additional charges was disclosed and accepted.

20. Freight Shipments

Large or heavy orders may ship by freight.

Freight deliveries may require:

• a delivery appointment;

• a loading dock;

• a forklift;

• a pallet jack;

• liftgate service;

• curbside delivery;

• inside-delivery service; or

• other special arrangements.

Unless expressly stated otherwise, standard freight delivery is to the carrier’s ordinary delivery point and does not include unpacking, installation, placement inside a building, debris removal, or delivery beyond areas safely accessible to the carrier.

The customer must disclose residential, limited-access, school, church, government, construction-site, farm, event-site, or other special delivery conditions before freight is scheduled.

Undisclosed conditions may result in additional carrier charges.

21. Freight Inspection

The recipient should inspect freight shipments before signing the delivery receipt when reasonably possible.

Visible shortages or damage should be:

• photographed;

• described on the carrier’s delivery receipt;

• acknowledged by the driver when possible; and

• reported to us promptly.

Signing a freight receipt without noting visible damage may affect the carrier’s claim review.

Concealed damage should be photographed and reported as soon as it is discovered. All packaging and products must be retained until we or the carrier confirm that they may be discarded.

The customer should not repair, discard, install, distribute, or alter damaged products before receiving instructions when doing so would interfere with inspection or the carrier claim.

22. Shipping Damage

Damage claims must be reported to hello@southsoundstickerco.com within 7 calendar days after delivery.

The report should include:

• the customer’s name;

• the order or invoice number;

• the tracking or freight number;

• photographs of the outer packaging;

• photographs of shipping labels;

• photographs of internal packaging;

• photographs showing the damaged products;

• a description of the damage; and

• the quantity affected.

We may request additional documentation, samples, or return of the affected products.

Failure to preserve packaging or provide reasonably requested documentation may prevent us or the carrier from verifying the claim.

Verified shipping-damage claims will be handled under our Refund, Reprint, Cancellation, and Shipping Policy.

23. Delayed or Missing Shipments

Customers should review the tracking information and allow a reasonable period for carrier processing before reporting a package as missing.

Before contacting us, customers should:

• verify the delivery address;

• review all tracking numbers;

• check entrances and receiving areas;

• check with household members or employees;

• contact building management, reception, or a mailroom;

• review any carrier delivery photograph; and

• contact the local carrier office when appropriate.

Domestic non-delivery claims should be reported within 30 calendar days after shipment.

International non-delivery claims should be reported within 60 calendar days after shipment.

A carrier may impose shorter or different claim deadlines. Customers should therefore contact us promptly after a shipment appears lost or materially delayed.

We may require the carrier’s investigation or waiting period to expire before treating a shipment as lost.

24. Carrier Claims

When we purchased the shipping label, we will ordinarily submit an eligible carrier claim or provide reasonable assistance with the claim process.

The customer agrees to provide requested information and cooperate with:

• carrier investigations;

• package searches;

• damage inspections;

• affidavits;

• photographs;

• value documentation; and

• recovery or return of the shipment.

Submission of a claim does not guarantee payment or approval by the carrier.

We will determine the appropriate customer remedy under our Refund, Reprint, Cancellation, and Shipping Policy and applicable law. A carrier’s payment or denial may be considered but does not automatically determine all rights between us and the customer.

25. Orders Marked Delivered

If tracking shows that an order was delivered but the customer cannot locate it, the customer should promptly:

• verify the address on the order;

• check all entrances, mailrooms, loading docks, parcel lockers, and receiving areas;

• ask household members, employees, neighbors, reception staff, and building management;

• review any delivery photograph;

• contact the carrier; and

• notify us at hello@southsoundstickerco.com.

We may assist by providing available shipping records or opening a carrier inquiry.

We are generally not responsible for theft or loss occurring after confirmed delivery to the address supplied by the customer, except where applicable law or the circumstances require another remedy.

26. Returned, Refused, or Unclaimed Shipments

If a shipment is returned because it was:

• refused;

• unclaimed;

• undeliverable;

• sent to an incorrect or incomplete address;

• not collected after carrier notice; or

• otherwise returned for a reason attributable to the customer,

the custom products remain final sale and non-refundable.

We may offer to reship the order after the customer pays:

• new shipping charges;

• carrier return charges;

• address-correction charges;

• storage charges; and

• other reasonably incurred costs.

The customer must contact us within 14 calendar days after receiving notice that the shipment was returned to arrange reshipment.

We are not required to remake a custom order merely because the original shipment was refused, returned, or unclaimed.

27. Customer-Arranged Carriers

A customer may request to use its own carrier, courier, freight company, or shipping account.

Such an arrangement must be approved by us before pickup.

When a customer selects and contracts directly with the carrier:

• the customer is responsible for the carrier’s charges and terms;

• the customer is responsible for scheduling and providing accurate documentation;

• the customer must ensure that the carrier can safely accept the shipment;

• we are not responsible for carrier delays or billing disputes; and

• responsibility for transportation ordinarily transfers when the customer’s carrier accepts the shipment, subject to non-waivable law.

We remain responsible for packaging the order in the manner expressly agreed upon.

Additional packaging, palletizing, documentation, loading, or waiting-time charges may apply.

28. Local Delivery

Local delivery may be available for certain orders by written agreement.

Local delivery availability, charges, service area, date, and delivery requirements will be stated in the applicable quote or invoice.

The customer is responsible for ensuring that:

• the delivery location is accessible;

• an authorized recipient is available;

• delivery is permitted at the location; and

• any necessary unloading assistance is available.

Unless expressly included, local delivery does not include installation, unpacking, mounting, assembly, or placement inside a building.

A failed local-delivery attempt caused by unavailable personnel, unsafe access, incorrect information, or other customer-controlled circumstances may result in a redelivery fee.

29. Local Pickup

Local pickup may be available for eligible orders.

Customers must wait until they receive a ready-for-pickup notice before arriving.

A projected completion date is not confirmation that the order is ready.

The customer or authorized pickup person may be required to provide:

• the order or invoice number;

• the customer or business name;

• identification; or

• written authorization from the purchaser.

Customers should confirm the package count and inspect the outside of the packaging at pickup.

The customer becomes responsible for proper loading, securing, transportation, handling, storage, and protection of the products after pickup, subject to applicable law.

We are not responsible for damage caused after pickup by improper loading, unsecured transportation, heat, moisture, bending, crushing, exposure, storage, installation, or handling.

30. Uncollected Pickup Orders

Pickup orders should be collected within 30 calendar days after the ready-for-pickup notice, unless we approve other arrangements in writing.

We may send one or more reminder notices as a courtesy, but we are not required to provide repeated notices.

Orders left beyond the pickup period may be subject to reasonable storage charges.

After reasonable notice and to the extent permitted by law, an order left uncollected for an extended period may be treated as abandoned and disposed of.

Failure to collect a custom order does not cancel the customer’s payment obligation and does not make the order eligible for a refund.

31. International Shipping

International shipping may be available for qualifying orders and destinations.

International orders may be subject to:

• customs review;

• import restrictions;

• duties;

• tariffs;

• value-added tax;

• brokerage charges;

• handling fees;

• local taxes; and

• destination-country delivery rules.

Unless expressly stated otherwise, the customer is responsible for all destination-country charges.

We will not intentionally declare an inaccurate value or mischaracterize merchandise on customs documents.

International delivery estimates are not guaranteed and may be materially affected by customs or local delivery systems.

A customer’s refusal to pay duties, taxes, or brokerage charges does not make a custom order refundable.

32. Shipping Restrictions

We may refuse or cancel shipment to:

• locations not served by our available carriers;

• destinations subject to legal or carrier restrictions;

• addresses associated with suspected fraud;

• locations where safe delivery is not reasonably available; or

• destinations requiring documentation or services we cannot provide.

We may also restrict shipment of products based on dimensions, materials, value, destination, or carrier requirements.

If we cannot legally or reasonably ship an order after accepting it, we will provide the remedy required by the applicable order terms and law.

33. Packaging

We select packaging based on the product’s dimensions, weight, finish, transportation method, and ordinary handling risks.

Special packaging requests must be made before the order is finalized and may result in additional charges.

Customers are responsible for disclosing unusual packaging requirements, including:

• long-term storage;

• international freight;

• export packaging;

• moisture protection;

• individual retail packaging;

• special labeling;

• job-site handling; or

• unusually fragile downstream use.

Shipping packaging is intended primarily to protect products during ordinary transportation and may not be appropriate for long-term or outdoor storage.

34. Force Majeure and Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

• severe weather;

• natural disasters;

• fires or floods;

• public emergencies;

• power or internet outages;

• equipment failure despite reasonable maintenance;

• carrier interruption;

• transportation shutdowns;

• labor disputes;

• material shortages;

• government action;

• civil unrest;

• war; or

• similar circumstances.

We will use commercially reasonable efforts to communicate material delays and resume performance when reasonably practical.

This section does not eliminate cancellation, delay-notice, or refund rights that cannot legally be waived.

35. Relationship to Other Policies

Production defects, incorrect products, cancellations, reprints, refunds, and available remedies are governed by our Refund, Reprint, Cancellation, and Shipping Policy.

Use of our website and services is governed by our Terms of Service.

Collection and use of personal information are governed by our Privacy Policy.

If an accepted quote, invoice, or signed agreement contains shipping terms that expressly conflict with this Policy, the order-specific written terms will control for that order.

36. Policy Changes

We may update this Policy by posting a revised version on southsoundstickerco.com and changing the Effective Date or Last Updated date.

Changes generally apply prospectively.

The version in effect when an order is accepted will generally govern that order unless a later change is required by law or accepted by the customer.

37. Contact Information

Questions or notices concerning shipping, delivery, freight, or local pickup should be sent to:

South Sound Sticker Co
Brands operated by Frog Mustard Stickers LLC
PO Box 261
Puyallup, WA 98371
United States

Website: southsoundstickerco.com
Email: hello@southsoundstickerco.com